Returns & Exchanges

At Formula Fig, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your routine, we offer returns or exchanges on unopened items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure items are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Ship to Fig

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.